Your safety matters

Nearby is built on trust between neighbours. We take safety seriously and have put multiple safeguards in place to make every rental smooth and secure.

Verification system

Every member confirms their email address before they can use Nearby. Additional verification levels are on the way.

1

Email verified

Basic level. Confirms a valid email address. Required for all accounts.

2

Phone number

Members can add a phone number for direct communication around pickups and returns.

3

ID verification

Required for every borrower before their first booking: a government-issued photo ID and a live selfie, checked by Stripe Identity. Lenders can verify too. Verified members show an "ID verified" badge; Nearby never stores the document.

Tips for lenders

  • Take clear photos of your item before each rental, including any existing wear
  • Meet borrowers in a well-lit, public area or at your doorstep during daylight hours
  • Check the borrower's profile and reviews before handing over high-value items
  • Walk the borrower through how to use the item safely and point out anything fragile
  • Agree on exact return time and location before the rental begins
  • It is worth taking a few photos of the item's condition at pickup and return - they are useful evidence for any Guarantee claim

Tips for borrowers

  • Read the full listing description and check all photos before booking
  • Message the lender with any questions before your rental starts
  • Inspect the item at pickup and note any existing damage
  • Treat borrowed items as you would your own and follow any care instructions
  • Return items on time and in the same condition you received them
  • Leave an honest review to help build the community

The Nearby Guarantee

Every rental on Nearby includes the Nearby Guarantee at no extra cost. It is a discretionary goodwill payment for accidental damage or theft during the rental period, and it is not insurance.

View full Nearby Guarantee details

Report an issue

If something does not feel right, report it immediately. You can:

  • Use the report button on any listing or user profile
  • Message us through the in-app support chat
  • Email support@nearby.ie

We review all reports as soon as we can and take appropriate action, including suspending accounts when necessary.