Policies
Cancellation policy
Life happens. Nearby uses one cancellation policy, called Standard, so you know exactly what to expect before you book.
What happens if the lender cancels?
You always get a full refund, including the service fee, if the lender cancels or does not hand the item over, no matter when it happens.
What if the item is faulty or not as described?
If an item is faulty or not as described, report it within 24 hours of pickup by emailing support@nearby.ie with photos. After we review it, you get a full refund, including the service fee.
What if I don't pay after the lender accepts?
Once the lender accepts, you have 24 hours to pay, or until the start of your first rental day if that's sooner (never less than 2 hours). If it isn't paid in time, the dates are released and you aren't charged.
Example
You rent a drill at €20 a day for 2 days: €40.00 rental plus a €6.00 service fee, so you pay €46.00.
| What happens | You get back |
|---|---|
| You cancel before the cut-off | €46.00 |
| You cancel after the cut-off, before pickup | €20.00 |
| You cancel after pickup | €0.00 |
| The lender cancels | €46.00 |
| The item is faulty or not as described (after review) | €46.00 |
Frequently asked questions
What happens if the lender cancels?
You always get a full refund, including the service fee, whenever the lender cancels or does not hand the item over.
What if the item is faulty or not as described?
If an item is faulty or not as described, report it within 24 hours of pickup by emailing support@nearby.ie with photos. After we review it, you get a full refund, including the service fee.
Can I get a refund if I return the item early?
No. Once you have picked the item up, there is no refund under the policy, including for early returns. If something went wrong with the item, email support@nearby.ie.
How do I cancel a booking?
Open the booking and tap Cancel booking. Before you confirm, the button shows exactly what you will get back. Nearby sends the refund to your original card straight away, and your bank usually shows it within 5 to 10 working days. After pickup, or if the lender needs to cancel, email support@nearby.ie.
What if there is a dispute?
If you and the lender cannot agree, our support team will mediate. We review messages, photos, and booking details to reach a fair resolution. Contact us at support@nearby.ie.
Need help with a cancellation?
Our support team is here to help with disputes, refunds, and anything else.
Contact support@nearby.ie